01Pricing
Charging per user would mean charging you to let more of your team see a load going bad. Every plan includes unlimited seats. What changes between them is volume and how much of the network you can compare against.
One load = one shipment, tender to POD, however many stops. Overage is billed per load, never by forced upgrade.
Up to 2,500 loads / mo
$1,020/ mo
Billed annually · overage $0.09 / load
One desk, one region. Brokers proving the case internally before they take it to the CFO.
Up to 12,000 loads / mo
$3,230/ mo
Billed annually · overage $0.09 / load
Multiple desks and a quarterly carrier review that people actually attend.
12,000+ loads / mo
Custom
Priced on volume and residency
Multi-region shippers with their own data team and a procurement process to match.
† Dwell is a fictional product. These prices are invented to demonstrate pricing-page design and do not reflect any real software.
02Line by line
Every row that differs between plans is here, including the ones that make Lane look small. You are going to find out in week two anyway.
| Feature | Lane | Network | Terminal |
|---|---|---|---|
| Coverage | |||
| Loads included per month | 2,500 | 12,000 | Unmetered |
| Seats | Unlimited | Unlimited | Unlimited |
| Connected data sources | 2 | 6 | Unlimited |
| Regions | 1 | 3 | Unlimited |
| Exception queue | |||
| Live queue, sorted by exposure | Included | Included | Included |
| Custom rules per lane or facility | 5 rules | Unlimited | Unlimited |
| Free time read from rate confirmation | Included | Included | Included |
| Escalation to carrier dispatch | Not included | Included | Included |
| Facility & carrier | |||
| Dwell distributions per facility | Included | Included | Included |
| Carrier scorecards | Not included | Included | Included |
| Fault attribution (carrier vs facility) | Not included | Included | Included |
| Network benchmarking | Not included | Included | Included |
| Ledger & billing | |||
| Detention ledger with evidence trail | Included | Included | Included |
| PDF evidence export | Included | Included | Included |
| Bill-back workflow | Not included | Included | Included |
| Accessorial export to AP system | Not included | Included | Included |
| Platform | |||
| SSO (SAML) and audit log | Not included | Included | Included |
| Data residency choice | Not included | Not included | Included |
| Warehouse sync | Not included | Not included | Included |
| Uptime commitment | 99.5% | 99.9% | Custom |
| Support | |||
| Response target | Next day | 4 hours | 1 hour |
| Onboarding | Guided, self-serve | Named lead, 3 weeks | Named lead + data eng |
| Quarterly business review | Not included | Not included | Included |
03Questions
One shipment from tender to POD, however many stops it has. A multi-stop load with four consignees is one load. Re-tendered freight after a carrier falls off counts once, not twice.
Nothing breaks and nobody gets locked out. Overage bills at $0.09 per load on annual plans, $0.11 on monthly. If you are over three months running we will move you down a price per load, not up a plan tier — that conversation is on us to start.
No. Dwell reads load, stop and status records and never writes back. Most customers provision a read-only service account in week one and never touch it again.
Those reports arrive after the money is gone. They are an accounting artifact. Dwell is a clock that runs while the trailer is still at the dock, which is the only window where a phone call changes the number.
Every charge carries its evidence: geofence entry, gate confirmation where the yard system provides it, the exact minute contractual free time expired, and departure. It exports as a PDF built for an AP department, which is why disputes tend to end quickly.
Annual plans run the term. Monthly plans cancel with 30 days' notice and we export your full history as CSV on the way out — no retention hostage-taking, no offboarding fee.
04Walkthrough
Send one week of load records. We come back with the detention you paid, the facilities that caused it, and the loads that were catchable. If none of it is interesting, that is a useful answer too.