01Freight exception management
Freight doesn't lose money moving. It loses money waiting.
Dwell puts a clock on every load between tender and POD, flags the ones about to cross into detention, and tells your desk which phone call is worth making first.
Read-only integration · Live in 3 weeks · No TMS replacement
Watchlist · Live
14:07 CST- DW-40912CRITMRDN · Joliet DC-402:41
- DW-40887WATCHKLNE · Fontana XD01:58
- DW-40903CLEARATLR · Savannah GP-200:36
DW-40912 crosses free time in 19 min — $75/hr accrues after.
Network · 6 of 91 carriers
- MRDNMeridian Freight Systems1,240 power units
- KLNEKline Logistics Group870 power units
- ATLRAtlas Regional612 power units
- BGSTBergstrom Transport455 power units
- CRDVCordova Drayage318 power units
- PKVLPike & Vale Carriers204 power units
02What the desk gets back
- 01
$1.42M
Detention billed back per 100k loads
Charges Dwell customers recovered because arrival and departure were timestamped, not remembered.
- 02
41 min
Median warning before a load goes critical
Time between the first exception signal and free time expiring.
- 03
6.2%
Of loads accrue detention
Across the network. The 6% is where the entire margin conversation lives.
- 04
18 sec
Carrier ping to exception on screen
P95, measured from webhook receipt to queue render.
† Dwell is a fictional company. These figures are written to demonstrate how operational proof should be presented, not measured from a real network.
03Anatomy of one load
Eighteen hours. Four of them are the invoice.
Load DW-40912, Joliet to Fontana. Your TMS is confident about the eleven hours in the middle. The three hours and forty minutes at the dock are the part nobody was watching — and the only part that changed what the load cost.
Tender accepted
0:30
Rate confirmed, carrier assigned
In transit
11:00
Everything your TMS already shows you
Gate in
0:40
Arrival timestamped by geofence, not by phone call
Free time
2:00
Contractual. Costs nothing — yet
Detention
3:40
$75/hr, accruing, invisible to most desks until the invoice lands
Unloaded · POD
0:50
Departure timestamped, ledger closed
Detention on this load alone
$275
3h 40m over free time × $75/hr
Dwell raised this load at 02:22 — nineteen minutes before free time expired. The desk called the facility, got a door, and the load left at 02:58.
Actual charge: $0 · Avoided: $275
† Illustrative load. Free-time terms and detention rates vary by contract, lane and facility.
04Four surfaces, one desk
Built for the person who has to do something about it.
Not a reporting layer you check on Fridays. A queue that is empty when there is nothing wrong, and ordered by money when there is.
Exception queue
5 open · sorted by exposure| Load | Lane | Dwell | Over | Status |
|---|---|---|---|---|
| DW-40912 | MRDN · Joliet IL → Fontana CA | 02:41 | +00:41 | CRIT |
| DW-40887 | KLNE · Laredo TX → Memphis TN | 01:58 | — | WATCH |
| DW-40901 | ATLR · Savannah GA → Charlotte NC | 01:12 | — | WATCH |
| DW-40903 | BGST · Newark NJ → Allentown PA | 00:36 | — | CLEAR |
| DW-40918 | CRDV · Tacoma WA → Boise ID | 00:14 | — | CLEAR |
Carrier scorecard
On-time, 30d- ATLR Atlas Regional96% +2
- BGST Bergstrom Transport91% +1
- KLNE Kline Logistics84% −3
- MRDN Meridian Freight71% −9
Detention ledger
Billable, this week$2,700.00
Backed by gate timestamps, not carrier claims
- INV-2261 Meridian Freight$1,875.00DISPUTED
- INV-2258 Kline Logistics$600.00APPROVED
- INV-2254 Atlas Regional$225.00APPROVED
Facility intelligence
Median dwell, 90d- Joliet DC-4 · Consignee3:12214 loads
- Fontana XD · Consignee2:04168 loads
- Savannah GP-2 · Shipper1:21302 loads
- Allentown NE-1 · Consignee0:4796 loads
05Implementation
Three weeks, and nobody has to learn a new TMS.
Read what you already have
Dwell connects read-only to your TMS, your carriers' ELD feeds and the facility appointment system. Nothing is migrated, nothing is replaced, and your dispatchers keep the screens they know.
Week 1 · 4 hrs of your team's time
Put a clock on every load
Each load inherits its contractual free time from the rate confirmation. Geofence arrival starts the clock. Dwell knows the difference between a load that is early, a load that is idle, and a load that is costing you $75 an hour.
Continuous · P95 18 sec to screen
Raise it while it still matters
Exceptions land in one queue, ordered by exposure, with the facility contact and the carrier's dispatch number already attached. Your desk works top to bottom. When the queue is empty, there is genuinely nothing to do.
Median 41 min of warning
06From the desk
“We always knew detention was costing us. What we couldn't do was name the load, the facility and the hour — so every conversation with a carrier was an argument about memory.”
- Loads under watch
- 38,400 / yr
- Detention billed back
- $412,000
- Facilities re-negotiated
- 9 of 62
- Time to first exception
- Day 4
† Halden Grocery Group is an invented customer. The quote and the figures were written for this demonstration.
07Next step
Bring one bad week of loads. We'll show you what it cost.
A 30-minute walkthrough against your own data. No slides, no sandbox with invented shipments — your lanes, your facilities, your free-time terms.
- Format
- 30 min, screen share
- Prep needed
- One CSV of loads
- Sales pressure
- None